The Ultimate CSP and Authorized Wireless Retailer Checklist

For years now, telecom stores — such as brick-and-mortar outlets, showrooms, and mall kiosks — have been the main driver of sales for communication services providers and authorized wireless retailers.

But with lots of customers moving online and shoppers treating physical stores not as the endpoint but one of many stops they have to make in order to find the right phone, plan, or accessories, it’s now more important than ever to strike the right tone at every location.

That’s why, to help communication services providers with their execution, we’ve created a checklist to assist retailers and brands in getting better insights into how their points-of-sale are operating.

Check it out below, and if you’d like to download a full version, scroll to the bottom of the page.

 

Foko Retail’s Communication Services Provider and Authorized Wireless Retailer Checklist

 

Devices on Display

Is the display area properly lit?  Yes ☐  No ☐

Are the devices on display compliant with contractual obligations?  Yes ☐  No ☐

Are the devices on display powered and secured correctly to fixtures and/or stands?  Yes ☐  No ☐

Do sales associates regularly sanitize handheld devices?  Yes ☐  No ☐

Have all devices on display had their memory (e.g., demo photos, etc.) wiped?  Yes ☐  No ☐

Any additional comments, questions, or areas that need improvement?

 

Store and Sales Associates

Is the staff knowledgeable about current products?  Yes ☐  No ☐

Is the staff knowledgeable about current promotions?  Yes ☐  No ☐

Does the staff receive ongoing training?  Yes ☐  No ☐

Does that team follow the corporate dress code?  Yes ☐  No ☐

Does the staff know where to access training materials and documentation about brand standards and guidelines?  Yes ☐  No ☐

Any additional comments, questions, or areas that need improvement?

 

POS Upkeep and Security

Is there any customer information left in an unsecured area (e.g., on the sales floor, near POS, or in the backroom)?  Yes ☐  No ☐

Are customer bill payments dealt with according to corporate policy?  Yes ☐  No ☐

Is the POS neat and adequately supplied?  Yes ☐  No ☐

Are deposits handled according to company policy?  Yes ☐  No ☐

Are the extra store, till, and lockbox keys/codes stored in a safe or somewhere safe in the back office?  Yes ☐  No ☐

Are alarms tested regularly, and do employees have unique alarm codes?  Yes ☐  No ☐

Any additional comments, questions, or areas that need improvement?

 

In-Store Merchandising, Marketing, and Layout Walkthrough

Is the overall appearance neat and the sales floor (if applicable) uncluttered?  Yes ☐  No ☐

Are departments and sections (POS, sales floor, repairs) identifiable?  Yes ☐  No ☐

Are promotions and advertisements up-to-date and consistent with contractual agreements?  Yes ☐  No ☐

Are products displayed securely, correctly, and priced accordingly?  Yes ☐  No ☐

Are fixtures, floors, walls, windows, chairs, and any other applicable surfaces clean and well maintained?  Yes ☐  No ☐

Any additional comments, questions, or areas that need improvement?

 

Store Exterior Walkthrough (If Applicable)

Do the front window displays feature the latest campaign(s)?  Yes ☐  No ☐

Are windows well lit and displays easily viewable?  Yes ☐  No ☐

Are signage and promotions up-to-date?  Yes ☐  No ☐

Are signage and promotions visible from all directions?  Yes ☐  No ☐

Are all lights (on display and outside the store) working correctly?  Yes ☐  No ☐

Are hours of operation displayed clearly?  Yes ☐  No ☐

Is the exterior of the building clean?  Yes ☐  No ☐

If there’s a parking lot outside the store, is it well maintained?  Yes ☐  No ☐

Is the sidewalk or walkway outside safe, clean, and accessible to customers?  Yes ☐  No ☐

If there’s a parking lot outside the store, are the spaces well-marked and clean?  Yes ☐  No ☐

If there’s landscaping outside the store, is it well maintained?  Yes ☐  No ☐

Any additional comments, questions, or areas that need improvement?

 

👉 Download CSP and Authorized Wireless Retailer Checklist 👈